RETENTION THAT STICKS
Workshops
Retention That Sticks Workshop
Retention That Sticks is a 90-minute, practical workshop for teams responsible for customer or member retention. Available in person or virtually, this session introduces a repeatable way to reduce churn and increase renewals without adding headcount.
What This Workshop Focuses On:
Measure What Matters
Track the few signals that actually show risk, health, and renewal readiness.
Communicate with Intention
Move from reactive outreach to clear, planned check-ins that build trust.
Recognize and Reinforce
Spot healthy customers early and reinforce the behaviours that lead to renewal and advocacy.
Who It’s For
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Teams managing customers, clients, or members
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Leaders responsible for retention and renewals
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Organizations looking to improve retention without more tools or staff
What You’ll Leave With
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One repeatable retention framework
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Three plug-and-play retention plays
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A simple scorecard to track impact immediately
Delivery
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90-minute session
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In person or virtual
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Designed for real teams and real workloads
COMING SOON
Client Retention is Everyone’s Responsibility
To thrive, every department must take ownership, ensuring clients feel valued, supported, and engaged at every stage of their journey.
In this workshop, we clarify the key performance indicators each team member should own and the customer success metrics to track progress and measure impact.