Workshops
A 90-minute, practical workshop for teams responsible for customer or member retention. Available in person or virtually, this session introduces a repeatable way
to reduce churn and increase renewals without adding headcount.
What This Workshop Focuses On:
Measure What Matters
Track the few signals that actually show risk, health, and renewal readiness.
Communicate with Intention
Move from reactive outreach to clear, planned check-ins that build trust.
Recognize and Reinforce
Spot healthy customers early and reinforce the behaviours that lead to renewal and advocacy.
Retention That Sticks Workshop
Who It’s For
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Teams managing customers, clients, or members
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Leaders responsible for retention and renewals
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Organizations looking to improve retention without more tools or staff
What You’ll Leave With
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One repeatable retention framework
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Three plug-and-play retention plays
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A simple scorecard to track impact immediately
Delivery
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90-minute session
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In person or virtual
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Designed for real teams and real workloads
COMING SOON
Who Owns Client Retention?
Client retention is a company wide responsibility, and this session works out what that means in practice.
Which part of the client journey each department should own, and which customer success measures tell you whether it is working.
You leave with ownership assigned by name instead of by assumption.
